Finding a specific incident

 

Examples:

1. Suppose you want to edit the incident with reference number 1234. Select Reference in the Search By box at the bottom of the screen. Then type the first few characters of the reference number in the Search Characters box at the top. When the incident you want is highlighted, double-click it (or select OK).
   
2. Suppose you know the date of the incident you want. Select ProblemDate in the Search By box to sort the list by date. Then scroll to the date of interest.